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Job Description:
Automation Systems Engineer
Salary: Competitive, based on experience
Job Type: Full-Time
Company Overview:
Simply Smart Solutions is a London-based leader in home and commercial automation, offering innovative, bespoke solutions to enhance comfort, convenience, and security. Our services cater to a variety of clients, including homeowners, businesses, offices, hotels, schools, hospitals, and warehouses, all seeking to integrate cutting-edge technology into their daily operations.
Position Overview:
Simply Smart Solutions is seeking an Automation Systems Engineer to join our team of technical experts. The ideal candidate will design, program, and implement cutting-edge home and commercial automation systems that meet the unique needs of our clients. This role requires a blend of technical expertise, creativity, and problem-solving skills to deliver seamless and reliable solutions.
Key Responsibilities:
- Design, program, and implement automation systems, including lighting, AV, security, and climate control solutions.
- Integrate IoT devices and platforms for centralised control and remote access.
- Conduct site assessments to identify client requirements and provide technical recommendations.
- Troubleshoot and resolve technical issues during installation and post-implementation.
- Collaborate with the design and sales teams to deliver tailored solutions for residential and commercial clients.
- Develop and maintain technical documentation for all installations and systems.
- Stay updated on the latest automation technologies and industry trends.
Key Skills and Qualifications Required:
Bachelor’s degree in Engineering, Computer Science, or a related field.
- Proven experience in automation systems, IoT technologies, or smart home solutions.
- Proficiency in programming languages such as Python, C++, or Java.
- Familiarity with protocols like Zigbee, Z-Wave, and KNX.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills for interacting with clients and internal teams.
- Ability to manage multiple projects and meet deadlines.
What We Offer:
Competitive salary and benefits package.
- Opportunity to work on innovative projects with a team of technology enthusiasts.
- A supportive and dynamic work environment.
How to Apply:
Please submit your CV detailing your experience and interest in the role to hr@simplysmartsolutions.co.uk
Join us and be part of a team that prioritises innovation, trust, and excellence in delivering automation solutions to homes and businesses of all sizes.
Job Description:
Customer Service Manager
Salary: Competitive, based on experience
Job Type: Full-Time
Company Overview:
Simply Smart Solutions is a London-based leader in home and commercial automation, offering innovative, bespoke solutions to enhance comfort, convenience, and security. Our services cater to various clients, including homeowners, businesses, offices, hotels, schools, hospitals, and warehouses, all seeking to integrate cutting-edge technology into their daily operations.
Position Overview:
Simply Smart Solutions is looking for a highly motivated and experienced Customer Service Manager to lead our customer support operations. The ideal candidate will be responsible for delivering exceptional client experiences, and ensuring that client concerns are resolved promptly and effectively.
Key Responsibilities:
- Develop and implement customer support policies, procedures, and standards to maintain consistency.
- Handle complex customer queries and complaints, ensuring swift resolution.
- Monitor and analyse customer service performance metrics (e.g., response times, satisfaction scores).
- Collaborate with the technical and sales teams to address client needs effectively.
- Oversee the maintenance and renewal of client contracts, ensuring ongoing support and satisfaction.
- Provide training and resources to the customer service team on the company’s automation products and services.
- Gather client feedback to identify areas for improvement and drive service enhancements.
Key Skills and Qualifications Required:
- Bachelor’s degree in Business Administration, Management, or a related field.
- Proven experience in customer service management, ideally in the technology or automation industry.
- Excellent leadership and team management skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using CRM software and customer support tools.
- Outstanding communication and interpersonal skills.
- Knowledge of automation systems or IoT technologies is a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and client-focused work environment.
- The chance to make a significant impact in a growing company.
How to Apply:
Please submit your CV detailing your experience and interest in the role to hr@simplysmartsolutions.co.uk
Join us and be part of a team that prioritises innovation, trust, and excellence in delivering automation solutions to homes and businesses of all sizes.